Customer Education Manager

Eric Mistry is a customer education and automation expert with a decade of experience helping people and technology work better together. As Customer Education Manager at Smartcat, Eric is building the company’s education programs from the ground up—empowering users to thrive in agentic AI workflows and fully leverage Smartcat’s Global Content AI Platform. A lifelong educator and technologist, Eric blends deep instructional design knowledge with systems thinking to create scalable, AI-enhanced learning experiences. He has led content automation and onboarding programs at Heap, Contentsquare, and higher education institutions, consistently reducing manual effort and increasing learner impact. At Smartcat, Eric’s work equips global teams to partner confidently with expert-enabled AI agents, transforming traditional onboarding into immersive enablement experiences that scale as fast as the content lifecycle. He’s also known for his curiosity, creative energy, and dad-level pun game.