Falk Gottlob

Chief Product Officer at Smartcat

Qualifications

Architecting AI-native product strategies that bridge human expertise and intelligent automation

Leading global digital transformation across MarTech, healthcare, SaaS, and complex enterprise ecosystems

Designing and scaling high-performance platforms that unify fragmented workflows and unlock exponential productivity

Building and empowering global, cross-functional teams to operate with clarity, urgency, and customer obsession

Education

M.S., Computer Science & Mathematics, New York University

Falk Gottlob is Chief Product Officer at Smartcat, where he is leading the company’s transformation from a traditional SaaS platform into an AI-native ecosystem purpose-built for seamless collaboration between humans and intelligent agents. A veteran technology executive, Falk brings decades of experience driving product innovation at the intersection of AI, enterprise software, and workflow automation. Known for his empathetic leadership and strategic clarity, Falk has built and scaled high-performing product organizations that transform complex, fragmented processes into intuitive, high-leverage user experiences. At Smartcat, he is focused on redefining how multilingual content operations function—connecting tools, data, and workflows into unified, agent-powered experiences that reduce friction, increase speed, and unlock scalable value for global enterprises. Before joining Smartcat, Falk held CPO roles at SOCi, Commure, and Crisis Text Line, and led product and engineering at industry-defining companies including Salesforce, Adobe, and Microsoft. A serial founder and active advisor, he continues to support early-stage ventures building the next generation of AI-native platforms. With deep technical roots and a product visionary’s instinct, Falk champions agent design, composable architecture, and workflow-centric UX that connects fragmented enterprise ecosystems. His mission is to shift the product paradigm—from static SaaS tools to dynamic, AI-first systems that integrate across the enterprise, automate routine work, and dramatically amplify human productivity at scale.

Experience

Chief Product Officer, SOCi

May 2023 to Oct 2024 · 1 yr 5 mos

Led platform strategy and AI transformation for a multi-product MarTech company, scaling solutions for global multi-location enterprises.

Chief Product & Technology Officer, Crisis Text Line

Feb 2022 to May 2023 · 1 yr 3 mos

Directed product, engineering, and AI efforts for a mission-critical mental health platform reaching millions.

Chief Product Officer, Commure

Aug 2019 to May 2023 · 3 yrs 9 mos

Drove healthcare digital transformation by building a composable, interoperable platform for care delivery and coordination.

Head of Solution Consulting, Adobe

Jun 2018 to Aug 2019 · 1 yr 2 mos

Led enterprise solution strategy and go-to-market transformation during Adobe’s shift to cloud-native delivery.

SVP of Product, Quip (Slack Canvas), Salesforce

Jun 2017 to Jun 2018 · 1 yr

Helped grow Quip from post-acquisition to strategic Salesforce product; later led its integration into Slack.

VP, Marketing Cloud – Platform, Salesforce

Aug 2012 to Jun 2017 · 4 yrs 10 mos

Scaled the foundational platform powering Salesforce Marketing Cloud, leading integration of multiple strategic acquisitions into a unified ecosystem.

Chief Architect, .NET Research Division, Microsoft

Aug 1989 to Sep 1998 · 9 yrs 1 mo

Helped shape the future of software development as a lead architect in Microsoft Research, focusing on foundational .NET innovations.

Founder & CTO, MVC and Sitebrand

Oct 2006 to Feb 2010 · 3 yrs 4 mos

Founded and scaled multiple startups focused on intelligent content and digital engagement; both companies achieved successful exits, including MVC’s acquisition by Microsoft.

Qualifications

Architecting AI-native product strategies that bridge human expertise and intelligent automation

Leading global digital transformation across MarTech, healthcare, SaaS, and complex enterprise ecosystems

Designing and scaling high-performance platforms that unify fragmented workflows and unlock exponential productivity

Building and empowering global, cross-functional teams to operate with clarity, urgency, and customer obsession

Education

M.S., Computer Science & Mathematics, New York University

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